Terms of Use

Graphic of two stylized dog silhouettes, one larger and one smaller, inside a circular border with a yellow background.

Last updated on March 3, 2026

These are the official Terms of Use (“Terms”) for all websites, including any features, content, or other materials provided via this website, social media pages, and any other online platform owned and/or operated by or on behalf of Golden Pet, LLC (collectively, the “Website”). The content and products (collectively “Services”) available on the Website are provided to you by Golden Pet, LLC, and our respective parent companies, subsidiaries, affiliates, licensors and contractors (collectively, “Company,” “us”, “our”, “we”) subject to the following Terms.  

Before accessing or using any Website, please carefully read these Terms, any amendments or supplements to it, and our Privacy Policy (collectively, the “Agreement”), as they form a legally binding agreement between you and Company and govern your access to and use of this Website or any other websites of Company, any order you place through the Website and your use or attempted use of any of our Services (collectively, “Your Use”).  By accessing or using the Website or using or downloading materials from our Website (whether through a regular browser or a mobile website or application), you acknowledge that you have read, understood, and agree to be bound by the Agreement. If you do not agree, do not use our Website. If you use our Website on behalf of someone else or an entity, you represent that you are authorized by such an individual or entity to agree on such individual’s or entity’s behalf and do so agree. By proceeding to use our Website, you warrant that you have the authority to consent to these Terms.

In order to use the Website, you must be 18 years or older and have the power to enter into a binding contract with us and not be barred from doing so under any applicable laws. The Website is not intended for children under the age of 18 and no person under the age of 18 may use the Website. If you use the Website, you are affirming that you are at least 18 years old.

IMPORTANT: THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION, A CLASS ACTION WAIVER, AND JURY TRIAL WAIVER. BY AGREEING TO THESE TERMS, YOU ACCEPT THAT YOU MUST RESOLVE ANY CLAIM THAT YOU MAY HAVE AGAINST THE COMPANY ON AN INDIVIDUAL BASIS IN ARBITRATION, AS DESCRIBED IN MORE DETAIL BELOW. THIS WILL PRECLUDE YOU FROM BRINGING ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION AGAINST THE COMPANY. IT ALSO WILL PRECLUDE YOU FROM PARTICIPATING IN, OR RECOVERING RELIEF UNDER, ANY CURRENT OR FUTURE CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION BROUGHT AGAINST THE COMPANY BY SOMEONE ELSE.

We reserve the right to update or modify these Terms at any time. When changes are made, we will make the revised version available on this webpage and will update the “Last Updated” date below. THE UPDATED TERMS WILL REPLACE ANY PRIOR VERSION AND ARE APPLICABLE TO ANY FUTURE DISPUTES BETWEEN THE PARTIES HERETO, REGARDLESS OF WHEN THE DISPUTED INTERACTIONS AROSE. Your continued use of the Website after the date any such changes become effective constitutes your acceptance of the new Terms. You should periodically visit this webpage to review the current Terms so you are aware of any revisions. If you do not agree to abide by these or any future Terms, you may not access, browse, or use (or continue to access, browse, or use) the Website.

To learn more about our practices with respect to the collection, use, disclosure and protection of your information, please visit our Privacy Policy page by clicking here. Our Privacy Policy is incorporated into these Terms and, by using this Website, you also agree to the terms of our Privacy Policy.

Your License to Access and Use the Website and Ownership 

All Services contained on the Website are intended for your personal, non-commercial purposes only and are protected by intellectual property laws.  Except as expressly permitted in these Terms, you may not use, reproduce, distribute, adapt, modify, reverse engineer, copy, publish, display, transmit, frame, link, sell, license, or in any way exploit the Services contained on the Website. You further agree to use this Website, including its Services, only for lawful, non-commercial purposes and in compliance with all international, federal, state and local laws. 

We reserve all rights in the Services that we do not specifically grant in these Terms.

Prohibited Uses

We do not authorize or permit the resale of our or our brands’ products by unauthorized retailers, resellers, and/or distributors. Any account, user, or guest user associated with a purchase order that we suspect is connected with the illegal or unauthorized distribution of any of our products, and/or any other activity that was not pre-approved in writing by the Company, may be subject to suspension or immediate termination, and restricted from any further access to this Website.  Any open order associated with such a suspended or terminated account, user or IP address will be canceled and credited back to the original purchaser.  We reserve the right to pursue legal action against any unlawful retailer, resellers, and/or distributor for violations of this Agreement and under applicable law, including the Lanham Act. 

If we believe or suspect that your information is not true, accurate, current, or complete, we may deny or terminate your access to this Website (or any portion thereof). The use of a false name, address, telephone number and/or credit card number to purchase any products on this Website shall constitute fraud under the laws of the state of California and shall constitute your stipulation and admission that (1)(a) your use of a false name, address, telephone number and/or credit card, as applicable, was and is a fraudulent representation made at the time of purchase; (b) was made with the knowledge of said falsity; and (c) was made with the intention to defraud us; (2) that our reliance on your fraudulent representations was and is actual, justifiable and reasonable; and (3) that we were and are harmed by your actions.  You further stipulate and admit that such conduct was and is carried out with fraud, malice, and oppression and, therefore, an award of punitive damages is both necessary and proper for such conduct.  All instances of fraud shall be prosecuted to the fullest extent of the law. 

You also may not use the Services in any way that could harm us and/or any third party. For example, you may not use the Services in a way that could:

  1. Damage, disrupt, interfere with, or attempt to violate the security, integrity, or proper performance and operation of the Services, the Company, the Website, or any third party;

  2. Intercept any Services or information not intentionally made available to you, defeat any access controls we have implemented, access the Services through any interface other than the one we provide, or scrape, harvest, or otherwise collect content or information from the Website or Services using data mining, bots, spiders, automated tools, or similar data gathering or extraction methods, directly or indirectly;

  3. Frame any Services in connection with an unauthorized logo or mark, or do anything that could falsely suggest a relationship between us and any other party;

  4. Convey unauthorized claims about the curative or health-enhancing effects of our Services or suggest that we have made such claims;

  5. Violate any applicable local, state, federal, or international law or regulation, including by accessing or using the Services for any illegal purpose or by posting, uploading, transmitting, distributing, or otherwise making available any unlawful material;

  6. Transmit, or facilitate the sending of, any advertising or promotional material without our prior written consent, including any “junk mail,” spam, or any other similar solicitation; or

  7. Engage in any other conduct that limits or interferes with anyone’s use or enjoyment of the Services or the Website.

  8. Reproduce, duplicate, or copy any portion of the Website, except as authorized by these Terms;

  9. Sell, resell, or otherwise exploit for any commercial purposes any portion of, the use of or access to the Website without our prior written consent;

  10. Impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Website, or express or imply that we endorse any statement you make;

  11. Remove any copyright, trademark, or other proprietary rights notice from the Website or materials originating from the Website;

  12. Disseminate on the Website any viruses, worms, spyware, adware, or other malicious computer code, file or program that is harmful, invasive or may or is intended to damage or hijack the operation of, or monitor the use of, any hardware, software, or equipment; or

  13. Assist or permit any persons to violate these Terms or applicable statutes, orders, regulations, rules, and other laws governing the use of the Website.

Your Representations and Warranties

You represent and warrant the following: (i) you are above the legal age of majority in your jurisdiction of residence; (ii) you have not previously been suspended or removed from this Website; (iii) you do not currently, nor will you at any given time in the future, have more than one (1) customer account for this Website; (iv) you will provide us with true, accurate, current and complete information; and (v) you have capacity and authority to enter into these Terms and, in doing so, will not violate any other agreement to which you are a party.

No Professional Veterinary Advice or Information

The Services do not provide veterinary advice, diagnosis, or treatment, and the information included in the Services is offered for informational purposes only. Some portions of the Services may allow you to submit questions either to us, our brands, or to third parties who have agreed to communicate with our users. Neither our employees, nor these third parties, nor brands are authorized to provide veterinary or other professional advice through or about our Services. We also have not confirmed the qualifications of any third party who provides information through the Services, even if that third party lists their qualifications.

As a result, you should never use the information you obtain from or through the Services for diagnosis or treatment of any health problem, issue, or condition your pet may have, or as a substitute for any medication, treatment plan, or professional advice prescribed by a licensed veterinarian.

Please consult with your veterinarian if you have any health-related questions about your pet before using any of our products or relying on any information you obtain through the Services. You should discuss any medications, special diets, or supplements your pet is using with your veterinarian before introducing new products.

Electronic Communications

When you access or use the Website, send e-mails to us, and/or receive electronic communications from us, you are, and consent to, communicating with the Company electronically. We may communicate with you by e-mail or by posting notices through the Website. You agree that all notices, disclosures, agreements, policies, and other communications that the Company provides to you electronically satisfy any requirement that such communications be in writing.

User Content

From time to time, you and other users of this Website may have an opportunity to submit, send, post, upload, publish, and/or otherwise transmit or modify ideas, concepts, testimonials, information, data, text, photographs, graphics, videos, music, sound, sound clips, messages, questions, comments, feedback, suggestions, advertising and/or promotional materials or events, facts, advice, tips, opinions, know-how, and other materials to us, either directly or through our partners (collectively, “User Content”). By sending any User Content to or through the Website or otherwise to us, you grant us and our affiliates a non-exclusive, royalty-free, fully paid, perpetual, irrevocable, unrestricted, fully transferable, assignable, and sub-licensable right and license (directly and indirectly through multiple tiers) to use, reproduce, copy, modify, adapt, improve, publish, translate, create derivative works from, distribute, commercialize, perform, display, broadcast, transmit, manufacture, market, and otherwise exploit such User Content (in whole or in part), and any ideas, concepts, or know-how contained therein, in any form, media, or technology now known or later developed, throughout the world for any purpose whatsoever, including advertising, promotional, commercial, and/or product development purposes, without any further consent by you or notice, acknowledgement, attribution, credit, or compensation to you and/or any third parties.

You are responsible for any content you transmit through our Website. You agree, represent, and warrant that any content you transmit through our Website or to us is truthful, accurate, not misleading and offered in good faith, and that you have the right to transmit such content. You shall not upload, post, or otherwise make available on or through the Website any content protected by copyright, trademark, or other proprietary right of any third party without the express written permission of the owner of such right(s) or the authority to do so. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary rights, or any other harm resulting from such a submission.

We do not want you to, and you should not, send any confidential or proprietary content to us unless specifically requested by us. Please note that any unsolicited content sent to the Company will be deemed not to be confidential or proprietary.

We are under no obligation to maintain any User Content in confidence; to pay any compensation to you or any third party for any User Content; or to respond to any User Content. We and our affiliates also have the right, but not the obligation, to use your username, and your real name, image, likeness, city and state, or other identifying information (if provided in connection with your User Content) in connection with any broadcast, print, online, or other use or publication of such User Content. You authorize us and our third-party service providers to derive statistical and usage data relating to your use of the Website (“Usage Data”) and agree that we may use Usage Data for any purpose in accordance with applicable law and our Privacy Policy.

By submitting any User Content, you represent and warrant that (a) you own or otherwise control any and all rights in and to the User Content; (b) the User Content is accurate and does not violate this Agreement; (c) our use, posting, or other exploitation of the User Content will not infringe or violate the rights of any third party in any manner, including any privacy, publicity, copyright, contract, intellectual property, or other proprietary rights; and (d) you shall remain solely responsible for your User Content. We are not responsible or liable to you or to any third party in any way for the content, completeness, accuracy, or reliability of any User Content or any third-party content, including but not limited to any errors or omissions in any content (including User Content) or for any loss or damage of any kind incurred as a result of the use of any such content. We have the right, but not the obligation, in our sole discretion, to monitor, edit, or remove any activity or content, or to take legal action against you or any third party responsible for such content.

Links to Third Party Sites

The Website may provide links to other websites or resources, including advertisers, over which the Company has no control. These links are provided solely as a convenience to users and should not be construed as an endorsement by Company of content, items, or services on those third-party websites. You may access, view and use such website links, including the content, items or services on those websites, but solely at your own risk. Company makes no representations or warranties with respect to the content, ownership, or legality of any such linked websites. You agree that the Company has no responsibility or liability for the availability of such external websites or resources, or for the content, advertising, products, or other materials available through such websites or resources. When you leave the Website via a link to another website, you will be subject to the privacy policy and the terms of use of such other website.

Intellectual Property and Trademark Rights

This Website and all of its contents including articles and other text, photographs, images, illustrations, graphics, video material, audio material (including musical compositions and sound recordings), software, logos, trademarks, trade names, titles, characters, names, graphics, button icons, and other material excluding User Content (collectively, “Proprietary Material”), are protected by copyright, trademark, and other laws of the United States, as well as international convention and the laws of other countries.  The Proprietary Material is owned or controlled by us or by other parties that have provided rights thereto to us.

Without limitation, modification of the materials appearing on this Website or use of such materials for any purpose is a violation of our copyright and other proprietary rights.

Except as otherwise provided in these Terms or with our express prior written permission, you may not, and agree that you will not, use, publish, reproduce, display, publicly perform, create derivative works from, reverse engineer or decompile, disassemble, distribute, license, transfer, sell, copy, post, enter into a database, upload, transmit or modify the Proprietary Material or any portion thereof, for any purpose or by any means, methods, or process now known or later developed.  All rights not expressly granted herein are reserved by the Company.

Copyright Infringement Notice

If you are a copyright owner or an agent thereof and believe that any User Content or other content on this Website infringes upon your copyright(s), you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing our Copyright Agent with the following information in writing (see 17 U.S.C. § 512(c)(3) for further detail):

  1. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;

  2. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which should be disabled, and information reasonably sufficient to permit us to locate the material;

  3. Information reasonably sufficient to permit us to contact you, such as your name, address, telephone number, and e-mail address;

  4. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; 

  5. A statement, under penalty of perjury, that the information in the above notification is accurate and that you are, or are authorized to act on behalf of, the owner of an exclusive right that is allegedly infringed; and 

  6. A physical or electronic signature of the owner or an agent authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Our designated Copyright Agent to receive notifications of claimed infringement is: 

DMCA Agent 

c/o Golden Pet, LLC Legal Department

222 N Pacific Coast Hwy 

El Segundo, CA 90245

Email: petlegal@goldenhippo.com 

You acknowledge that if you fail to comply with each of the notice requirements set forth above, your DMCA notice may not be valid.

After receiving a notification of infringement, we will process and investigate the claim and take appropriate actions under the DMCA and other applicable intellectual property laws.  Upon receipt of notices complying or substantially complying with the DMCA, we will act expeditiously to remove or disable access to (i) any material claimed to be infringing or claimed to be the subject of infringing activity, and (ii) any reference or link to material or activity that is claimed to be infringing.  We will take reasonable steps to promptly notify the submitter that we have removed or disabled access to such material.

Counter-Notice

If User Content provided by you was removed (or to which access was disabled), and you believe such User Content is not infringing or that you otherwise have authorization to post and use the content in your User Content, you may send a written counter-notice to the Copyright Agent listed above, containing the following information:

  1. Identification of the User Content that has been removed or to which access has been disabled and the location at which the User Content appeared before it was removed or access to it was disabled;

  2. A statement under penalty of perjury that you have a good faith belief that the User Content was removed or disabled as a result of mistake or a misidentification of the User Content removed or disabled; 

  3. Your name, address, telephone number, and e-mail address; 

  4. A statement that you consent to the jurisdiction of the federal district court in Los Angeles, California and a statement that you will accept service of process from the person who provided notification of the alleged infringement; and 

  5. Your physical or electronic signature.

If a proper counter-notice is received by our Copyright Agent, we may send a copy of the counter-notice to the original complaining party, informing that person that we will replace the removed content or cease disabling access to it within ten (10) business days.  Unless our Copyright Agent first receives notice from the original complaining party that such party has filed an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, within fourteen (14) business days after the Copyright Agent’s receipt of the counter-notice, at our sole discretion.

Disclaimer

WE (INCLUDING OUR PARENT AND AFFILIATE COMPANIES, SUBSIDIARIES, AFFILIATES, THIRD PARTY CONTENT PROVIDERS, MERCHANTS, CONTRACTORS, LICENSORS, AND OUR AND THEIR RESPECTIVE DIRECTORS, OFFICERS, MEMBERS, MANAGERS AND EMPLOYEES (COLLECTIVELY, THE “RELATED PARTIES”)) PROVIDE THE WEBSITE, SERVICES, PRODUCTS, AND CONTENTS OF THE WEBSITE ON AN “AS-IS” BASIS AND MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION OF THE WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THE WEBSITE.  TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR RELATED PARTIES DISCLAIM ALL SUCH REPRESENTATIONS AND WARRANTIES INCLUDING, FOR EXAMPLE, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  

WE AND OUR RELATED PARTIES DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THE WEBSITE IS ACCURATE, COMPLETE OR CURRENT.  FURTHER, NEITHER WE NOR OUR RELATED PARTIES HAVE ANY OBLIGATION TO VERIFY THE IDENTITY OF ANY PERSON SUBSCRIBING TO OR USING THIS WEBSITE.  THEREFORE, WE DECLINE ALL LIABILITY WHATSOEVER FOR IDENTITY THEFT OR ANY MISUSE OF YOUR IDENTITY OR INFORMATION.

Indemnification

By using this Website or any of the Services, you agree to defend, indemnify, and hold harmless the Company (as defined herein), and each of our and their respective managers, members, shareholders officers, directors, affiliates, employees, agents, contractors and suppliers from any and all claims, liabilities, damages, losses, costs, and expenses, including attorneys’ fees and expenses, arising from or in connection with Your Use of this Website, any of the Services, the uploading, posting, e-mailing, or transmission of any User Content or other materials by you or users authorized by you, infringement of any Proprietary Material, or any violation by you of these Terms, our Privacy Policy or any other policy posted on this Website applicable to Your Use of this Website or any of the Services.  We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to assist and cooperate with us in asserting any available defenses. This indemnification obligation will survive the termination of these Terms.

Limitation of Liability

You expressly understand and agree that under no circumstances will Company (as defined herein) or our and their respective members, managers, shareholders, officers, employees, directors, contractors, service providers, suppliers, agents or other representatives be liable for any indirect, special, incidental, punitive, consequential or exemplary damages in connection with Your Use. This applies regardless of the manner in which damages are caused, and on any theory of liability, whether for breach of contract, tort (including negligence and strict liability) or otherwise arising from Your Use of, inability to use, or reliance upon the Website, its content or any product advertised or sold on the Website. These exclusions apply to any claims for lost profits, lost data, loss of goodwill, injury, work stoppage, computer failure or malfunction, or any other commercial damages or losses, even if we knew or should have known of the possibility of such damages. In the event of any issue with a product purchased through the Website, your exclusive remedy is a return or refund in accordance with our posted policies. For all other claims arising from your use of the Website or its content, Company’s total liability shall not exceed the greater of (a) the amount you have paid to Company in the six (6) months immediately preceding the effective date of such damage, loss or cause of action, or (b) one hundred U.S. dollars (US$100).

Because some jurisdictions (including the state of New Jersey) prohibit the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you or be enforceable with respect to you, and if you are a user from such jurisdiction, the foregoing sections titled “Disclaimer” and “Limitation of Liability” are intended to be only as broad as is permitted under the laws of such jurisdictions. If any portion of these sections is held to be invalid under the laws of such jurisdiction, the invalidity of such portions will not affect the validity of the remaining portions of the remainder of the Terms.

In the event of any problem with the Website or any of its content, you agree that your sole remedy is to cease using this Website. In the event of any problem with products that you have purchased through Website, you agree that your sole remedy, if any, is to seek a return and refund for such products in accordance with the policies posted on the Website. You further agree that any cause of action or claim that you may have with respect to Your Use of the Website or any content or products obtained, purchased, or downloaded from the Website must be commenced no later than one (1) year after the event giving rise to the claim or cause of action.

We do not endorse and are not responsible for the accuracy or reliability of any opinion, information, advice or statement on the Website. Under no circumstances will we be liable for any loss or damage caused by your reliance on information obtained through use of any Services advertised or sold on the Website. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through the Website. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or other content on the Website.

Dispute Resolution, Binding Arbitration, Class Action Waiver, Attorneys’ Fees


PLEASE READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Any dispute, claim, or controversy relating in any way to these Terms (including interpretation or application of this section and questions of arbitrability), to Your Use of any Services sold or distributed by the Company or through the Website will be resolved by binding arbitration, rather than in court, except that each of you and us retain the right to bring an individual action in small claims court or to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our copyrights, trademarks, trade secrets, patents, or other intellectual property rights. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award all remedies (except for class, consolidated, or representative action remedies) to which a party is entitled under applicable law and which would otherwise be available in a court of law (including injunctive and declaratory relief or statutory damages), and must follow these Terms as a court would.

If we fail to resolve any claims or controversies arising hereunder within sixty (60) days with you, you agree to resolve such claims and controversies through binding arbitration under the Commercial Arbitration Rules of the Judicial Arbitration and Mediation Services ("JAMS"), or its surviving successor, at a location in Los Angeles, California chosen by the arbitrator(s). The arbitrator(s) will make a determination as to the prevailing party in any and all claims and controversies submitted to arbitration. Each of you and us may enter a judgment upon the award rendered by the arbitrator(s) in the state and federal courts located in or nearest to Los Angeles, California and you waive any objection to venue in such courts.

You agree that any dispute resolution proceedings will be conducted on an individual basis only, and not in a class, consolidated, or representative action. YOU ACKNOWLEDGE AND AGREE THAT YOU ARE WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS.

If either you or us are required to retain the services of any attorney to enforce or otherwise litigate or defend any matter or claim arising out of, relating to or in connection with the Website and/or its Services, then the prevailing party shall be entitled to recover from the other party, in addition to any other relief awarded or granted, its reasonable costs and expenses (including, without limitation, attorneys’ fees and costs and/or court costs) incurred in the proceeding. 

Applicable Law

These Terms, and any disputes arising out of or relating to your use of the Website or any product or service obtained through it, shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any choice or conflict of law provision or rule. 

Privacy

Our Privacy Policy describes our practices with regard to personal information that we collect through the Services. The Privacy Policy is incorporated into these Terms by reference, and by using the Services you agree to our use of any information that we collect from you in conformance with our Privacy Policy.

Notice for California Users

Under California Civil Code Section 1789.3, California consumers are entitled to the following consumer rights notice: The provider of the Website is Golden Pet, LLC, located at 222 N Pacific Coast Hwy, El Segundo, CA 90245. For questions or complaints regarding the Website, please send a letter to the above address or send an email to petlegal@goldenhippo.com with “California 1789.3 Inquiry” in the subject line. California consumers may reach the Division of Consumer Services of the California Department of Consumer Affairs (a) via email at dca@dca.ca.gov; (b) in writing at: Department of Consumer Affairs, Consumer Information Division, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834; or (c) by telephone at (800) 952-5210 or (800) 326-2297 (TDD). Sacramento-area consumers may call (916) 445-1254 or (916) 928-1227 (TDD).

English Language

It is the express wish of both you and us that these Terms and all related documents be drawn up in English. 

Entire Agreement; Severability; No waiver

These Terms, together with the Privacy Policy incorporated herein by reference and any policies that we post on the Website and Services, constitute the entire agreement between you and us with respect to the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and us with respect to such subject matter. If any provision of these Terms is deemed unlawful, void or unenforceable, the remaining provisions will remain in place and the invalidated provision will be deemed replaced by an enforceable provision that most closely reflects the intent of each of you and us.

Our failure to exercise or enforce any right or provision in these Terms will not constitute a waiver of that right or provision or any other rights or provisions included within the Terms.

Miscellaneous 

A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.  

Both you and us acknowledge that these Terms express your and our entire understanding and agreement, and that there have been no warranties, representations, covenants or understandings made by either you or us to the other except such as are expressly set forth herein.  Both you and we agree that these Terms shall be interpreted as though co-drafted by both you and us and any rules of contract interpretation favoring one party over the other shall be disregarded.  These Terms shall be binding upon and inure to the benefit of each of you and us, and our and your respective successors and permitted assigns.  You may not assign your rights or obligations under these Terms at any time.  

Captions and section headings used in these Terms are for convenience only.  No agency, partnership, joint venture, or employment relationship is created as a result of these Terms, and neither you nor us have any authority of any kind to bind the other in any respect.  Any specific right or remedy provided in these Terms shall not be exclusive but shall be cumulative upon all other rights and remedies set forth in these Terms and allowed under applicable law. 

Your Use of this Website, and any of the Services may also be subject to other local, state, national, and international laws. We make no representation that any Services are appropriate or available for use in any particular location. Those who choose to access the Services do so on their own initiative and are responsible for compliance with all applicable laws. 

When used in these Terms, the word “including” shall be deemed to be followed by the phrases “but not limited to” or “without limitation”.

How to Contact Us

If you have any questions or comments about these Terms or the Website, please contact us by:

Email: gh-pet-hr@goldenhippo.com   

Address: 222 N Pacific Coast Hwy, El Segundo, CA 90245