B. Pet Food Safety, Quality, and Regulatory Compliance
Because the Company does (i) manufacture, package, or otherwise produce pet food and pet nutrition products itself and (ii) market, sell, distribute, or otherwise support pet food and pet nutrition products that are manufactured, packaged, or produced by third parties (including co-manufacturers, contract packers, and private-label partners), Personnel must comply with all laws, regulations, permits, and Company Policies applicable to product safety, quality, labeling, advertising, and distribution, including requirements administered by the U.S. Food and Drug Administration ("FDA"), the Federal Trade Commission ("FTC"), applicable state feed control officials, and other regulators in jurisdictions where the Company operates.
Personnel must follow applicable Company quality systems and food safety plans (including current good manufacturing practices, sanitation controls, allergen controls where applicable, traceability, and testing protocols); and must not bypass or falsify quality or safety checks, certificates of analysis, batch records, complaint records, or release documentation.
The Company is committed to fostering a strong food safety culture. Every employee, regardless of role, shares responsibility for product integrity and consumer protection. Food safety is never secondary to production targets, deadlines, cost consideration, or commercial objectives.
Where products are manufactured by third parties, Personnel must exercise appropriate oversight consistent with Company Policies (including qualification, audits where applicable, specifications, testing/release requirements, traceability, and record access) and must not rely solely on third-party representations without appropriate review and documentation.
Any actual or suspected product safety issue, contamination, mislabeling, adverse event, regulatory inquiry, or nonconformance-whether involving Company-manufactured products or third-party-manufactured products marketed or sold by the Company-must be escalated immediately to Quality/Regulatory Affairs or Legal and must be documented in accordance with Company procedures, which may be updated from time to time.
Personnel must follow the Company's formal adverse event, recall and market withdrawal procedures when product safety is at issue, and cooperate with any voluntary or mandatory recall initiated by the FDA or state regulators. Personnel in procurement and quality roles must validate ingredient certificates of analysis and flag any supplier-sourced ingredient that does not meet Company specifications before use in production.